Hotline Development Guide
INHOPE member hotlines enable the public to anonymously report online material they suspect may be illegal. A hotline analyst will investigate the report and if confirmed illegal, they act to have the content removed from the internet as rapidly as possible.
Learn more about what a hotline is and how your country can benefit from having a local presence to tackle child sexual abuse and exploitation online.
INHOPE’s vision is a world free of Child Sexual Abuse Material (CSAM) online. Our mission is to support and enable INHOPE hotlines in the rapid identification and removal of CSAM from the digital world.
INHOPE is made up of hotlines around the world that operate in all EU member states, Africa, the Americas, Asia, and Oceania. We support our member hotlines and their partner organisations through training, best practices, quality assurance and staff welfare.
INHOPE is about creating global access to public reporting and we support prospective hotline organisations in the target country every step of the way. Get started today.
Are you unsure if your organisation can establish a hotline? Click here to learn more about the key requirement and to explore the hotline development timelines.
Become a member hotline
Most of INHOPE's hotlines are run by non-profit organisations, but also by research institutes, telecommunications regulators and government. There isn't just one hotline standard or a single route for creating one.
If you would like to set up an INHOPE hotline to combat CSAM in your country, the Network Expansion team would love to meet you, discuss the next steps and work out the best timeline for you. Click here to schedule a 1-1 meeting with us.
INHOPE hotlines provide the public with a way to anonymously report illegal content online with a focus on CSAM. Reports are reviewed by content analysts who classify the illegality of the material. If classified as illegal, the URL containing CSAM is shared with the national Law Enforcement Agency (LEA) for victim identification purpose. Simultaneously, the hotline analyst issues a Notice and Takedown order (NTD) to the relevant Hosting Provider (HP) so that the material is removed from the internet.
Any sexual activity with a minor constitutes child sexual abuse because a child cannot give consent to sex. This includes physical acts, whether through force, coercion, grooming, or implied force. This applies to sexual activity between an adult and a minor and might also include sexual activity between a significantly older and a younger child.
Read more chapter-2-the-issue.pdf
Hotlines are often part of a larger organisation that undertakes other work related to protecting children online in some way, whether that be a helpline, child advocacy institution, industry association, regulatory authority, or other type of organisation. The hotline operates all aspects of running the hotline itself, taking ownership of removing online CSAM, employing its own analysts who are trained by INHOPE and INTERPOL, and establishing collaboration with national hosting providers and law enforcement agency.
To ensure scalability and sustainability, it is strongly advisable to focus on the creation of a hotline as a service integrated into the operations of an existing organisation, whether it be a civil society organisation, an industry-led initiative, or a government agency.
Read more chapter-4-who-operates-a-hotline.pdf.
Overall, this means conducting an analysis of the national legislation, the socio-cultural context, and existing efforts to combat the problem in your country. Specifically, you will need to: 1. Identify the legal basis – will it be possible to set up a hotline? 2. Build the ‘business case’ – is there existing research or data on the issue in your country? 3. Initiate multi-stakeholder dialogue 4. Organise a learning visit to an experienced hotline in another country 5. Define the role and remit of the hotline.
Once the legal, political, and operational framework of a new hotline is agreed upon by all national stakeholders, the logistics of hotline development, including hardware, software and physical location are relatively straight-forward.
Learn about the process chapter-6-logistics.pdf
Access quick glance and technical questions and answers - faq-and-tech-faq.pdf
In this timeline both parties (INHOPE and your organisation) can see what is expected from them and when (meeting, documents, forms).
Access the timeline - hotline-creation-timeline.pdf